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PMA
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Customer Support & Enquiries
What is Petron Miles Privilege Programme?
Where and how do I apply for the Programme?
How does the Petron Miles Privilege Programme work?
Is there any fee required to sign up for the Petron Miles Privilege Programme?
How do I earn my Petron Miles Points?
Can I register or access the Petron Miles Member Portal using a mobile phone number from another country?
How do I register my Petron Miles card?
How do I register my Petron Miles card at Petron station?
How do I register my Petron Miles card via Petron Mobile App?
Do I need to register my Petron Miles card?
What if I have more than one Petron Miles Card?
Do I need to register for the Petron Mobile App?
I haven't registered my Petron Miles card yet. Why do I need to register?
I have multiple Petron Miles cards, but I'm not sure if they are registered. What should I do?
Why am I unable to register for the Petron Mobile App?
If I have additional cards, do I need to register each one individually?
If I don't register my Petron Miles card, will I still be able to redeem my points?
Why is the outdoor payment terminal kept prompting to register my Petron Miles card?
What should I do if the receipt from the outdoor payment terminal does not have a QR code?
My phone is unable to scan the QR code on the receipt.
How long is the validation period of the QR code on the receipt?
Why am I unable to scan the QR code immediately after printing the receipt?
The registration page is not loading after scanning the QR code. What should I do?
I scanned the QR code but received a "transaction not found" error. What should I do?
What is the last 4-digit ID number required on the registration page?
I forgot my last 4-digit ID number. What should I do?
I did not receive the OTP for registration. What should I do?
I closed the registration page before completing registration. What should I do?
I registered via Petron Mobile App and did not receive my 100 points after registration. What should I do?
How do I earn my Petron Miles Points?
How do I earn my Petron Miles Points at the Petron Mobile App?
How do I find out how many Petron Miles Points I have collected?
Can I reset my PIN or change my mobile phone number if I am using a Malaysian or Singaporean mobile phone number?
I did not create a PIN during the registration process via the receipt. How can I set up my PIN after registration?
Do I need to use the same PIN for all my cards?
I find it difficult to remember different PINs for each card. Can I use a single PIN for all my cards?
How do I reset my PIN on Petron Mobile App?
What is Petron Mobile App (PMA)?
How does the Petron Mobile App work?
When can I start using the Petron Miles points in my Petron Mobile App?
How do I sign up for the Petron Mobile App?
Do I need a password to log into the Petron Mobile App?
How long is the Petron Mobile App QR code valid for scanning?
Can I use the Petron Mobile App if I do not have a Petron Miles card?
Can I use the Petron Mobile App if I have a physical Petron Miles card?
I found a typo error in my details. What should I do?
How does the navigation feature work under the station locator on the Petron Mobile App?
Which operating systems support the Petron Mobile App?
I am using a Huawei phone. Does the Petron Mobile App support the Harmony operating system?
I am unable to download the Petron Mobile App because it requires me to upgrade my operating system version, and I am currently using Samsung Android 8. What should I do?
I deleted my account under the "Delete Account" tab in Petron Mobile App, how long will it take for my account to be disabled?
I changed my mind and wish to keep my Petron Mobile App account, what can I do?
Can I still use the Petron Miles card that was linked to my Petron Mobile App account upon deleting my account?
Am I eligible to redeem rewards?
How can I redeem vouchers or merchandise?
Can I redeem vouchers or merchandise via the Petron Mobile App?
Can I cancel or change my redemption?
How long will it take to receive my voucher or merchandise?
How will I receive my e-voucher?
Can my rewards be delivered outside Malaysia?
Will I be charged for delivery?
Will I receive a tracking number for my delivery?
What should I do if an item is out of stock?
What happens if an item becomes unavailable after I redeem it?
Are all rewards available to me?
Why was my redemption unsuccessful?
Is there a limit to how many rewards I can redeem?
Can I redeem the same item more than once?
Can I reserve an item before redeeming it?
Can I combine multiple items into one delivery?
Who can I contact if I have questions about my account, delivery, or redemption?
Still have questions?
Our customer service team is here to help
Petron Miles Customer Service Centre
Call us
1-300-888-812
Email us
petronmiles@petron.com.my
Operating hours
9am – 5pm
Monday – Sunday